I am a patient or providing support

What can the MTSP help with?

Recovery – Getting all the help you can to get better.

Recovery, often referred to as rehabilitation, is one of the most important things for patients. It is unique and ranges from treatments to home adaptations and psychological support. The MTSP is on hand to make patients aware of services available to aid their rehabilitation from public, charity and private sectors.

Family – Do you need help and support?

A serious injury can affect many people. Sometimes your family and friends will need their own support to help you cope with life or work after you return home. We understand that getting the right assistance when you need it, no matter how small can make a big difference.

As a result of an injury you may have questions about compensation, court of protection, employment rights or financial issues resulting from your injury. The legal process is often slow with getting you the help you need, therefore getting good advice quickly is essential. The MTSP can give you access to free legal advice to help you decide what to do next.

Benefits – Am I eligible for State Benefits?

As a result of an injury or ill-health you may be able to claim benefits that you were previously not entitled to. We can offer you information and advice about which benefits could help you and your family and how to claim them.

Housing – Are you having trouble with your housing needs or landlord?

We can guide you on the best course of action to take and support you with any applications for local authority provided housing, disputes, homelessness or mortgage difficulties.

Debt – Are you in debt or struggling to make payments whilst in hospital?

Paying bills, rent or your mortgage can become difficult when you are in hospital. We can provide you with guidance on how you can manage your financial situation and deal with your creditors.

Employment – Are you concerned about how your employer might respond to your circumstances?

We are here to help you with understanding your employment rights, sick pay and other work related issues.

To find out how please contact the MTSP Advisers at your hospital.

Emergency Funding – working in partnership with Frenkel Topping Foundation

We can provide emergency funding for trauma patients whilst they are in hospital. Eligible patients and their immediate family can access ‘same-day’ cash to provide assistance with things that will be of help right now to help reduce the stress or anxiety of being in hospital and away from family. This includes access to travel, mobile phones, clothing, car parking; in fact, anything that is practical and will help manage the practical daily challenges of trying to recover from a serious injury.

Free Emotional Support Services – provided by Health Assured

Sometimes you or your family might need to talk to someone to talk to; after all, having been admitted to a trauma centre can be an anxious time. To help you cope, we have a free telephone support service available for you and your immediate family. This service provides free access to mental health support from British Association of Counselling and Psychotherapy (BACP) registered counsellors, who are on hand to support with a range of issues.

Patient feedback

Can’t rate MTSP highly enough – you made all the difference throughout what was an incredibly stressful period for our family.

Neil, Addenbrooke’s MTSP Service User

The MTSP team were very helpful and also took the time to listen to my brother’s situation and how we can seek help for him in his future recovery.

Roberto, St George’s MTSP Service User

Alison was incredibly helpful. A great relief to have some support while I couldn’t deal with things myself…

Samantha, Brighton MTSP Service User